Today i was just feeling too much hungry and was also feeling lazy to go out and buy something to eat or cook in my kitchen so i thought to order some food online and then i downloaded Zomato Application from Google Play Store and ordered some food from a nearby restaurant as i ordered first time from this app so i thought i should ask to their customer care that how much time it will take to get delivered as “Chat with Zomato” option was available in the application so i just sent one message to zomato and got the reply in few seconds. I would like to mention that the estimated time (60 Minutes) was mentioned in the app but i was feeling too much hungry that i thought i will ask them if they can deliver fast .
So i just sent “Hi” to Zomato and got the reply and i was feeling so much happy with the customer service of the girl named “Harshita Srivastava” . She was very friendly and helpful and i was feeling like i am chatting with one of my friend. She was on chat with me for about 1 hour until the food got delivered to me . I learned many things about customer service with this Chat .
The food I Got From “Go! Biryani ” restaurant was very Delicious as well .
Customer Service Department is the face of any company. By Customer service level we make image of any organization .
I am running behind Punjab National Bank from last 7 days for an unsuccessful IMPS transaction refund but the issue is not yet resolved and i am just experiencing the worst customer service .
But today i was amazed with the customer service of Zomato I can’t express in words how good they are until you have the same experience .
I would suggest every Customer service department to learn something from Zomato .
By making happy customers any company will have free promotions and excellent grow .
Overall it was an excellent experience with Zomato and would like to thanks the executive of Zomato And Zomato.
Zomato Review – Food Review , Quality Review , Customer Service Review Of Zomato India